For Instructions On How To Use Wilkes Telephone And Electric Companies Features And Services Just Select The Name Of The Feature Or Service From The Table Below..

WILKES TELECOMMUNICATIONS GUIDE

A Quick Reference to Features and Services

CALL WAITING:

Now you never have to miss another call while you’re in the phone. With Call Waiting, a “beep” alerts you to another incoming cal. Put the first call “on hold” while you answer the second. Easy to use and perfect for the busy home or office.

How to use Call Waiting:

1. A short “beep” in your earpiece while you are in the middle of a call…means that someone is trying to reach your number.
2. Ask the first caller if you may put hold and you will automatically be connected to the second caller.
3. Pressing and releasing the switchhook for about a second will let you alternate between parties. Each conversation is absolutely private.

CANCEL CALL WAITING:

Turns off Call Waiting on per-call basis. Prevents Call Waiting tones from interrupting regular conversations. Internet, computer modem or facsimile transmissions. Cancel Call Waiting is included free with Call Waiting.

Use Cancel Call Waiting before a call:

1. Press * 7 0 (On a rotary phone, dial 1170) Listen for two beeps, then dial tone
2. Enter the number you wish to call

Using Cancel Call Waiting during a call:

1. Depress the switchhook for one second to place the call on hold
2. Listen for dial tone, press * 7 0
3. Listen for two beeps and dial tone. Depress the switchhook for one second and return to your call.

Note:

      Call Waiting is automatically restored after each completed call.      

SPEED CALLING:

Tired of looking up those frequently called numbers that you just can’t seem to remember? Speed Calling stores the numbers you call most often, then dials them with just the push of a button or two. These numbers can be either local or long distance.

* Speed Calling is available in either 8 or 30 number capacities.

How to program Speed Calling 8 or 30:      

To enter a Speed Calling list of 8 or 30 numbers:

1. Select a one-digit code (numbers 2 through 9) for Speed Calling 8. Select a two-digit code (numbers 20-49) for Speed Calling 30 for each phone number you enter.
2. Press * 7 4 (On a rotary phone, dial 1174) for Speed Calling 8.

Press * 7 5 (On a rotary phone, dial 1175) for Speed Calling 30.

How to use Speed Calling 8 or 30:

Simply press the Speed Calling digits that correspond to the number you want to reach. The press the“#” key. On rotary phone wait 4 seconds after dialing. Your call will be dialed automatically.

THREE-WAY CALLING:

Ideal for bringing everyone together on the same call. Three-Way Calling lets you and two other parties all talk together. It works with local calls, long distance* calls,

or a combination of both. Three-Way Calling can be used whether you have received or have placed the first call.

To add a third party to your call:

1.      Press and release your telephone’s switchhook to place the first caller on hold.

2. After dial tone, enter the number of the third person.
3. When the third party answers, press and release the telephone’s switchhook to add them to your three-way call.

How to end Three-Way Calling:

Press and release the telephone’s switchhook to disconnect the last party added. If either party hangs up you can continue to speak with the remaining party or you may call another third party. If you hang up, all parties are disconnected.

CALL RETURN:

Ever experience the frustration of rushing for the phone only to find the caller has just hung up and you’re left wondering who tried to reach you? Call Return solves that problem. By entering a simple code, your phone automatically calls back the last number that tried to reach you. Works with local and long distance* calls.

How to use Call Return:

1. Press * 6 9 (On a rotary phone, dial 1169)

After you press * 6 9, a recorded voice, will give you the phone number of the last incoming call you missed, the date and time and the opportunity to return the call. * Just follow the voice instructions. If you were already on the phone and ignored a Call Waiting tone, press and quickly release the switchhook.

If the line is busy:

1.      Hang up. Your phone will keep trying the line for up to 30 minutes.

2. A special callback ring alerts you if the line becomes free.
3. Lift the handset to automatically place the call.

To cancel your Call Return request:

Press * 8 9 (On a rotary phone, dial 1189)

Listen for the confirmation announcement. Hang Up.

REPEAT DIALING:

Allows your phone to keep trying a busy number up to 30 minutes. When the called party’s line Clears, Repeat Dialing signals you with a special ring and automatically places the call when you pick up the phone.

How to use Repeat Dialing:

1. When you hear a busy signal, hang up. Lift the handset and listen for a normal dial tone.
2. Press * 6 6 (On a rotary phone, dial 1166) Your phone will check the number for up to 30 minutes.
3. A special cal back ring alerts you if the line becomes free. (Some phones ring normally.)

Lift the handset to automatically place the call. *

To cancel your Repeat Dialing request:

1. Lift the handset and listen for a normal dial tone.
2. Press * 8 6 (On a rotary phone, dial 1186)

Notes:

CALL TRANSFER:

This feature allows you to transfer a call to another line or to voice mail. You can transfer calls you originate or incoming calls.

    Toll charges apply on long distance calls.

How to use Call Transfer:

1.       After the calling party or called party is on the line, depress and release the switchhook. listen for dial tone. (The present call is placed on hold)

2. Press the destination number to which the call is to be transferred.
3. When the line begins to ring, you can hang up and the other parties will be connected when the third party answers the phone, or you may press the switchhook (after the third party answers) to allow all three parties to speak together.

Notes:

                   *   If you want to notify the third party of the call transfer, you can keep the                first party on hold until after you speak with third party. When you hang up.             Both parties will be connected.                  

  CALL TRACING:

If you’re annoyed by nuisance calls, take charge! Call Tracing enables you to initiate a trace on your last incoming call. Traced information will be provided to law enforcement officials if you choose to prosecute.

How to use Customer Originated Trace:

1.       When you get a nuisance call, hang up. Lift handset again and listen for normal dial tone.

2.       Press * 5  7 (On rotary phone, dial 1157)

3.       Listen for an announcement, “to trace the last call received dial 1, otherwise hang-up”.

4.       Press 1 Listen for  three beeps. Hang-up.

5.       The number you traced will be recorded at the phone company.

                Notes:

Call Tracing must be used immediately after you hang up on the call you want              traced. If you get another call, or hear a Call Waiting tone first, you will trace the wrong call.

·         You should contact the local law enforcement authority within 72 hours after completing a trace to ensure the information is kept on file. If you decide to follow-up the matter, the traced information will be provided to them.

CALL FORWARDING:

If you know where you are going to be, you can forward your incoming calls to that location.

You control the forwarding of your calls to any number* including your cellular phone or pager, anytime you choose.

How to use Call Forwarding:

1.       Press * 7 2  (O a rotary phone, dial 1172) and listen for a dial  tone

2.       Enter the number to which your calls are to be forwarded. Call forwarding works with either local or long distance* calls.

3.       Wait for three beeps to confirm activation, then hang up. Optionally, you can wait for the destination number to ring and inform the party to expect your forwarded calls. From that moment on, all calls will go to that number until you change the number or end Call Forwarding.

How to end Call Forwarding:

Press  * 7 3 (On a rotary phone, dial 1173) and you will hear two short beeps. This informs you that Call Forwarding is no longer activated, and calls to your number will ring at your telephone

Normally.

Notes:

*While your calls are being forwarded, your telephone will ring briefly each time your number is dialed. You cannot answer the calls, but the ring is a reminder that Call Forwarding is still in effect.

*If you forward your calls outside of your local calling area, you will be charged for any calls forwarded from your number to the long distance number.

*While calls are being forwarded from your number, you can still make outgoing calls.

REMOTE ACTIVATION OF CALL FORWARDING:

If you forget to forward your calls before you leave home or the office, no need to worry. Remote activation of Call Forwarding allows to activate or deactivate you Call Forward feature from any touchtone phone line including your cellular phone.

            A Personal Identification Number (PIN) is required to use Remote Activation of Call Forwarding. The Phone Company has assigned a PIN but you change the PIN to one you prefer to use. (See instructions below.) Personal Indentification Number (PIN) changes must be made from the line to which the Remote Activation of Call Forwarding has been assigned. PIN changes cannot be done remotely.

How to assign or change your Personal Identification Number (PIN):

1.       Press * 6 8 (On a rotary phone, dial 1168) Listen for a special dial tone. Enter any Personal Identification Number you wish to use, 1-12 digits.

2.       Enter # (On a rotary phone, wait 4 seconds)

3.   Listen for confirmation tone, hang up.

How to use Remote Activation of Call Forwarding:

1.       From a remote touchtone telephone line, press your exchange access number: 359-6862 (Lincolnton) or 678-6862 (All other exchanges.)

2.       Listen for an announcement “enter your base directory number”, press your home telephone number or the number that has the Call Forwarding feature.

3.       Listen for “Please enter your security code”. (PIN) Press your Personal Identification Number (PIN)

4.       Listen for three beeps and press the Call Forwarding code number you want to activate or deactivate.

Example: For Call Forwarding press *72. Refer to page 11

Follow the steps on “How to Use”.

For Call Forward-Busy, press *90.Refer to page 15.

Follow the steps on “How to Use”.

For Call Foward-No Answer, press *92. Refer to page 16. Follow the steps on “How to Use”

5.       Listen for three beeps, and then hang up.

How to deactivate Remote Activation of Call Forwarding:

1.       Follow steps 1 through 3 of “How to Use”

2.      Press the deactivation instruction that corresponds to the forward feature you want to deactivate. (See reference pages under step 4 above.)

Note:

A Call Forward feature is required. Preferred Call Forwarding will not work with Call Forward Remote Access.

  PREFERRED CALL FORWARDING:

Preferred Call Forwarding enables you to have your most important calls follow you. You select and program the calling phone numbers you want forwarded and the destination number to which they are to be forwarded. * When this feature is turned “on”, calls from numbers in your forward list will be routed to your “forward-to” number. All others will ring at your phone as usual.

How to use Preferred Call Forwarding:

1.       Press * 6 3 (On a rotary phone, dial 1163) Listen for an announcement telling you whether the feature is currently on or off.  A prerecorded voice will then tell you how many (if any) numbers are currently stored in your forward list.

2.       Follow the voice instructions and press 3 to turn the feature ON (if it is currently off),

Or turn the feature OFF (if it is currently on).

To add the last caller to your forward list:

Press # 0 1 # (on rotary phone, dial 1201)

To enter your “forward-to” number:

The first time you turn on the service, you’ll be asked to enter the number to which you’d like your special calls forwarded. From then on, the system will simply remind you of the current “forward-to” number.

1.       If the current number is correct, press 1

2.       If you wish to change current “forward-to” number, press 0 and then follow the voice instructions.

To add a number from your list:

Press # (On a rotary phone, dial 12) Follow the voice instructions. You can store up to 6 numbers

in your Preferred Call Forwarding list.

To remove a number from your list:

Press * (On a rotary phone, dial 11) Follow the voice instructions to remove any or all of the numbers from your list.

To hear the phone numbers on your list:

Press 1 After the list is read, voice instructions will follow.

To hear instructions again:

Press 0

Notes:

*You may press 1 0 # or * (On a rotary phone dial 1,0,12 or 11) at any time rather than waiting for the voice instructions.

*The list you create here is separate from any other lists you may be using for Special Call Acceptance, Selective Call Rejection and similar features.

*This service can work with Call Forwarding (all calls). Numbers on your preferred list will follow you to your Preferred Call Forwarding number. * All other calls will be routed to your regular Call Forward number.

  CALL FORWARD-BUSY:

You can automatically forward your calls to another number when your line is in use. Calls can be forwarded long distance with this feature. * You can activate, deactivate, and program forward-to numbers from your phone.

How to use Call Forward-Busy:

1.       Press * 9 0  (On a rotary phone, dial 1190) Listen for dial tone.

2.       Enter the number to which the calls are to be forwarded.

3.       Wait for three beeps to confirm activation, then hang up. Optionally, you can wait for the destination number to ring and inform the party to expect your forwarded calls. From that moment on, all calls will go to that number when your phone is busy or until you change the number or end Call Forward-Busy.

To end Call Forward-Busy:

1.       Press * 9 1  (On a rotary phone, dial 1191)

2.       Listen for busy signal, then hang-up

·         Toll charges apply if you forward calls to a long distance number.

CALL FORWARD-NO ANSWER:

             This feature allows you to forward your calls to another number when you are not at home or unable to answer your telephone. You may answer the call, or if unanswered after your specified number of rings, the call will forward to our forward-to number. You can activate, deactivate and program the forward-to number from your phone.

How to use Call Forward – No Answer:

1.       Press  * 9 2 (On a rotary phone, dial 1192) Listen for dial tone.

2.       Enter the number to which the calls are to be forwarded. Call forward No Answer works with either local or long distance* calls.

3.       Wait for three beeps to confirm activation, then hang up. Optionally, you can wait for the destination number to ring and inform the party to expect your forwarded calls. From that moment on, your calls will be forwarded to that number when there is no answer until you change the number or end Call Forward – No Answer.

How to end Call Forward  - No Answer:

1.       Press  * 9 3 (On a rotary phone, then dial 1193) Listen for three short-beeps, then hang up. Your Call Forward-No Answer is no longer active.

WARM LINE:

This feature allows the phone to automatically dial a preprogrammed number* if the receiver is off the hook for more than 20 seconds without a number being dialed.

HOT LINE:

This feature allows the phone to automatically dial a preprogrammed number* when the receiver is removed from the switchhook.

FIXED CALL FORWARDING:

The phone company forwards all your calls to your preselected, permanent destination number.

Ideal for the person or business that has moved to another location.

Lets you keep your established number while forwarding calls to your new location. *

Programming changes are made through your local phone company.

  PERSONAL RINGING:

Personal ringing allows you to have up to three phone numbers on single phone line. When called, each number has its own unique ring.

Great for teenagers, roommates, or home-based businesses. * Personal Ringing can help you create an individual identity. The unique ring can also help you identify incoming calls as to the type of call, or who it is for – before you answer. Personal Ringing gives you some of the benefits of a second line at a fraction of the cost. Even works with Call Waiting** and Caller ID features.

  *May require a business rate.

** Each number has a distinctive beep.

PRIORITY RINGING:

Allows you to create a list of numbers with its own distinctive ring. The distinctive ring tells you it’s one of your special callers from your list. Even works with Call Waiting* and Caller ID features.

How to use Priority Ringing:

1.       Press * 6 1 (On a rotary phone, dial 1161)  Listen for an announcement telling you whether the feature is currently on or off. A prerecorded voice will then tell you how many (if any) numbers are currently stored in your Priority Ringing list.

2.       Follow the voice instructions and press 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).

To add the last caller to your list:

Press # 0 1 # (on a rotary phone, dial 1201)

To add a number to your list:

Press # (On a rotary phone dial 11) Follow the voice instructions to remove any or all of the numbers from your list.

To remove a number from your list:

Press  * (On a rotary phone, dial 11) Follow the voice instructions to remove any or all of the numbers from your list.

To hear the phone numbers on your list:

Press 1 After the list is read, voice instructions will follow.

To hear instructions again:

Press 0

CALLER ID:

Allows you to see the name and number of the party calling you, giving you the option of answering or not. To use Caller ID, you need a special display phone or a display add-on unit for your existing phone that will show the name and number.

How to use Caller ID:

1. When you receive a call, wait until your telephone completes the first ringing signal. The calling telephone name* and number will automatically appear on your display screen.

2.If you choose to answer the call, the name and number will remain on the screen until you or the caller hangs up.

Notes:

·         If the letter “P” or PRIVATE, ANONYMOUS or BLOCKED appears on your screen, the caller may have blocked the display of his or her number. You can choose whether or not to answer the call.

·         If OUT OF AREA or UNAVAILABLE or UNKNOWN NUMBER appears, the caller is calling from an area or equipment where the information is not available.

CALL BLOCKING

SPECIAL CALL ACCEPTANCE:

Special Call acceptance allows you to block calls except those from your list of special phone numbers. You can add, delete or change numbers on your list, at any time. Works with local and long distance phone calls to prevent nuisance distance and solicitation calls.

To “turn on” Special Call Acceptance:

1.       Press  * 6 4  (On a rotary phone, dial 1164)

Listen for an announcement telling you whether the feature is currently on or off. A prerecorded voice will then tell you how many (if any) numbers are currently stored in your acceptance list.

2.       Follow the voice instructions and press 3 to turn the feature ON  (if it is currently off),

or turn the feature OFF (if it is currently on).

To add the last caller to your list:

Press # 0 1 # (On a rotary phone, dial 1201) Then follow the voice instructions. You can store up to 6 numbers in your Special Call Acceptance list.

To remove a number from your list:

Press * (On a rotary phone, dial 11) Follow the voice instructions to remove any or all of the numbers from your list.

To hear the phone numbers on your list:

Press 1 After the list is read, voice instructions will follow.

To hear instructions again: Press 0

Notes:       * You may press 1 0 #, or  * (On a rotary phone dial 1,0,12, or 11)

   at any time rather than waiting for the voice instructions.

      *  The list you create here is separate from any other lists you may be using for

                      Priority Ringing, Preferred Call Forwarding, and similar services.

SELECTIVE CALL REJECTION:

You can program your phone to block calls from your selected list of phone numbers. Those callers receive a prerecorded announcement and are terminated. Calls from other numbers are not blocked. You can change numbers on your list at any time.

To “turn on” Selective Call Rejection:

1.       Press * 6 0 (On a rotary phone dial 1160) Listen for an announcement telling you whether

the feature is currently on or off. A prerecorded voice will then tell you how many (if any) numbers are currently stored in your rejection list.

2.       Follow the voice instructions and press 3 to turn the feature ON (if it is currently off),

or turn the feature OFF (if is currently on).

To add the last caller to your list:

Press  # 0 1 # (On a rotary phone, dial 1201)

To add a number to your list:

Press # (On a rotary phone, dial 12) Then follow the voice instructions. You can store up to 6 numbers in your Selective Call Rejection list.

To hear the phone numbers on your list:

Press 1 After the list is read, voice instructions will follow.

To hear Instructions again: Press 0

Notes:  You may press 1, 0 #, or * (On a rotary phone dial 1,0,12, or 11) at any time rather than waiting for voice instructions.

·         The list you create here is separate from any other lists you may using for Priority Ringing, Preferred Call Forwarding, and similar services.

 DO NOT DISTURB:

Prevent all calls from ringing at your number except those with a personal identification number (PIN). You can change the PIN, and turn the feature on and off from your phone to have privacy when you desire it.

How to use Do Not Disturb:

1.       Press * 7  8 (On a rotary phone, dial 1178) to turn the feature on. You will hear three beeps.

To turn the feature off:

Press  * 7  9  (On a rotary phone, dial 1179) Listen for thee beeps, then hang up.

To set up or change your PIN:

1.       Press * 1 0  Listen for three beeps, and dial tone, Enter PIN (1-7 digits).

2.       Press  # (On a rotary phone, wait 4 seconds) then listen for three beeps, hang up.

Notes:

Do Not Disturb is available with a fixed PIN, variable PIN, or without PIN override

When Do Not Disturb with PIN override is activated you can only receive calls from callers with your PIN from touchtone phones. All callers will hear an announcement. The PIN must be entered over the announcement to complete the call.

When Do Not Disturb without PIN override is activated all callers will hear an announcement, but the PIN will not allow completion of the call.

CALLER ID BLOCKING:

Prevents your name and/or number from being shown on someone’s Caller ID display.

Per-call blocking is a standard feature on all lines and is accomplished by entering a simple code which prevents your number from being displayed on an individual call basis.

Per-line Blocking prevents all calls placed from your number from being displayed. These are free features to all subscribers.

How to use Caller ID Blocking Per-Call:

1.       Press * 6 7  (On a rotary phone, dial 1167)

2.      Dial the number you’re calling as usual. The person you’ve called will not be able to see your name and/or number displayed on their telephone display screen. Instead, a P, Private or Anonymous will be displayed.

Note: Press * 6 7  (On a rotary phone, dial 1167)    

Before each call you place. Otherwise, your name and/or phone number will be released to the person receiving your call.

How to use Caller ID Blocking Per-Line:

If you have requested Per-line Blocking fro your telephone company, you do not need to dial a code to block your number each time. Your number will always appear as P, PRIVATE or ANONYMOUS.

To turn off Per-line Blocking:

(allowing your name and/or number to be displayed on an individual call)

Press * 8  2  (On a rotary phone, dial 1182)  before placing the call. Listen for three beeps and then dial tone. Per-line Blocking will be automatically activated when you hang up from the call.

ANONYMOUS CALL REJECTION:

 Now you can reject all callers who have chosen to block their name and/or number from being displayed on your Call ID device.

How to use Anonymous Call Rejection:

1.       Press * 7 7  (On a rotary phone, dial 1177)

2.       Listen for announcement confirming that Anonymous Call Rejection is turned off. Then hang up.

How to cancel Anonymous Call Rejection:

1.       Press * 8 7  (On rotary phone, dial 1187)

2.       Listen for announcement confirming that Anonymous Call Rejection is turned off. Then hang up

Note: *Callers who have blocked the display of their name and/or number will hear an announcement that you do not accept calls from private numbers and they should remove blocking and call again. All other calls will ring through as usual.

ADDITIONAL LINE:

In this hectic world, an additional telephone line maybe a necessity. Use it exclusively fro the children, as a dedicated fax/modem, Internet line, or as a separate home business* line. Installing two or more lines at the same time can reduce service connection cost. You get a separate telephone listing for each line.

ADDITIONAL LISTINGS:

Now everyone can maintain their own identity. Additional listings in the white pages of your local phone book are the most inexpensive way to help to help you make a name fro yourself. Perfect for teenagers, roommates or home-based businesses.*

NON-PUBLISHED NUMBER:

If you choose this service, your telephone number will not be published in the directory and will not be given out through directory assistance.

GUARANTEED PHONE:

Having a guaranteed phone from Wilkes Telephone can save you significant time, trouble and money. You get a durable, commercial quality name-brand phone. If problems arise in your guaranteed phone, we will repair or replace it free of charge.***

* Business rates apply.

** Refers to phones leased from Wilkes Telephone.

*** Some restrictions apply.

TOUCHTONE DIALING:

Free speed and accuracy, nothing compares to touchtone speeds up voice, computer modem or fax calls- you’re part of the communications revolution. It controls pagers, voice mail and answering machines. It gives you access to the growing world of automated customer service in banking, travel and more.

VOICE MAIL:

Voice Mail is an easy-to-use voice answering service that offers several advantages over answering machines. It allows incoming calls to be forwarded to your voice mail even if you’re

on the phone or surfing the net. It even works with Call Waiting. If you choose not to answer the Call Waiting tone, the call is forwarded to your voice mail. It will accept multiple messages at the

same time. Voice Mail takes up no space, no worries about repairs or power outages, and can be accessed with any touchtone phone.

Optional features provide pager notification, additional messages and greeting capacity, and message memory.